If you’re having problems meeting your existing Midlands Mortgage Trust (MMT) loan repayments or think that you may experience difficulty doing so in the near future please use the form below. If you leave it too long you may not be eligible to qualify for help.
If you’re experiencing or likely to experience significant financial hardship, you might be able to withdraw some of your savings from your KiwiSaver scheme. You must meet the eligibility criteria and provide documentation to support your application. You’ll also need to complete a statutory declaration and have this signed by a person authorised to take a statutory declaration. Talk to your KiwiSaver provider for more information.
As a current MMT customer, you are able to apply for assistance if you experience unforeseen problems such as:
- loss of employment
- the end of a relationship
- natural disaster
- other reasonable cause
You must reasonably expect that a change to your lending agreement would enable you to meet your obligations going forward and not put you in further hardship. We will consider this as part of your application.
Some of the things we may be able to offer are:
- An extension of the loan term
- A postponement of repayments for a specified period
- Extension of both the loan term and postponement of repayments for a specified period.
If you have questions about this process, you can find out more information in our frequently asked questions section (below) or contact our Customer Care team on 0800 870 326, between 8am and 5pm Monday to Friday.
Information For Budget Advisors And Authorised Third Parties
If you are a budget advisor or third party you are also able to complete the Financial Hardship Application form with the borrower’s consent. For further information please call our Customer Care team on 0800 870 326, between 8am and 5pm Monday to Friday.
Frequently Asked Questions
We’ve answered some common questions you might have about the Unforeseen Financial Hardship process.
No. KiwiSaver has its own dedicated financial hardship application process. To find out more information on that process, please talk to your KiwiSaver provider.